Return and Refund Policy

At Ensō™, we want you to feel confident with your purchase. If you are not satisfied with your order, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your Ensō™ product, please contact us within 30 days of delivery and we will review your request.

Eligibility for Returns

To be eligible for a return or refund, please make sure that:

• The request is made within 30 days of delivery
• You provide your order number or proof of purchase
• The product was purchased directly from our official store
• The item is not excessively used, damaged, or empty

Because our products are personal care items, we reserve the right to refuse returns that show signs of misuse, excessive use, or damage unrelated to shipping.

How to Request a Return or Refund

To start a return or refund request, please contact us at:

support@yourstore.com

Please include:

• Your full name
• Order number
• Email used at checkout
• Reason for your request
• Photos of the product, if applicable

Our team will review your request and reply with the next steps.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include clear photos of:

• The product
• The packaging
• The shipping label
• The issue with the item

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

Refund Processing

Once your return or refund request is approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

We do not accept refunds or returns for:

• Items purchased from unauthorized sellers
• Products reported after the 30-day guarantee period
• Products that are empty, heavily used, or intentionally damaged
• Orders with incorrect shipping information provided by the customer
• Packages marked as delivered by the carrier but claimed as missing without supporting evidence

Order Cancellations

Orders can only be canceled before they have been processed or shipped.

If your order has already been processed or shipped, we may not be able to cancel it.

Contact Us

For any return or refund questions, contact us at:

hola@soymuse.com