Política de envío
Shipping Policy
At Ensō™, we want your order to arrive safely and as smoothly as possible. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 3–5 business days after your order is placed.
Processing time includes order confirmation, quality checks, packing, and preparation for shipment.
Please note that processing time does not include weekends or holidays.
Shipping Time
After your order has been processed and shipped, estimated delivery time is:
8–16 business days
Delivery times may vary depending on your location, local courier availability, customs processing, and other factors outside of our control.
Total Estimated Delivery Time
Your total estimated delivery time is usually:
11–21 business days
This includes:
- 3–5 business days for order processing
- 8–16 business days for shipping
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information, if available.
Please allow a few days for the tracking link to update after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Ensō™ is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your address after placing your order, please contact us as soon as possible.
Delays
While we do our best to deliver your order within the estimated timeframe, occasional delays may happen due to:
- High order volume
- Customs processing
- Local courier delays
- Weather conditions
- Holidays
- Incorrect or incomplete shipping details
We appreciate your patience and understanding.
Lost or Missing Packages
If your order has not arrived after the estimated delivery window, please contact us with your order number and shipping details so we can help review the status of your shipment.
Contact Us
If you have any questions about your order or shipping, please contact us at: